Our 100% "You Can't Lose" Guarantee…
We do not expect you to be the IT Experts, that is what you retain us for!
1. WE GUARANTEE YOU that we will fix your network emergencies in accordance with the Silver, Gold or Platinum plan you select. When your computer network goes down in the middle of a busy work day, you need it fixed so your employees aren’t sitting around taking a $10,000 coffee break waiting for their computers to come back online. If we fail to meet or beat the response times guaranteed in your plan, you won’t pay to have the problem fixed – that’s right we’ll fix it at our cost. That way you won’t ever pay for service that you don’t get.
2. WE GUARANTEE YOU to provide the most cost-effective solution to your problem or we’ll refund the difference. As business owners, we understand the importance of keeping overhead and costs to a minimum. That’s why we require that all of our technicians be trained to find the least expensive solution to your problem without sacrificing quality. If you find a better, more cost effective solution than the one we provided you, simply show it to us and we will happily refund you the difference. We can boldly make this guarantee because we will not over-charge you for expensive upgrades, hardware, and solutions that aren’t 100% necessary.
3. WE GUARANTEE YOU to solve your computer problem right the first time or it’s FREE. A money-back guarantee is unheard of for computer support companies, and you will be hard-pressed to find anyone else who dares to offer one. We can offer this with total confidence because we take extra steps up-front to make sure we thoroughly understand your problem and create a well thought out approach for solving it. This enables us to avoid mistakes and overlooked issues that would delay the completion of your project and cost extra in billable hours. We maintain a 99% fix it right the first time track record. If you are not satisfied with our technicians or the work completed, simply give us a call and you will not be billed for that time.
Have you ever paid an IT Support Company to install a computer or a network, then paid them to repair it and then paid them to repair it again? While our competitors profit 2 or even 3 times for projects that have gone wrong, we get it right first time. You’ll never pay for the project two times, or even three times. If we have to return to repair a problem you don’t pay – we’ll fix it free.
4. WE GUARANTEE YOU Fixed Completion Date and Fixed Cost for Your Projects. When you hire us, you can rest assured that your project won't be dragged out over days and weeks. I guarantee your project will be completed on-budget, on-time and to-specification without any “surprise” or hidden fees. You know exactly where you stand.
5. WE GUARANTEE YOU Professional Technicians And No Bait & Switch With Juniors. You can rest assured that your project will be handled by our seasoned, qualified and courteous technical professionals. Each technician has years of hands-on experience and professional training from Microsoft, Cisco, SonicWall and others. You won’t find a better qualified team of professionals anywhere else.
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But Don't Take Our Word For It.
Listen To What Our Clients Are Saying About This Service
FREE 27-Point Problem Prevention Audit
Gets You Started
To introduce you to our "IT That Works Tech Support Plan", we'd like to offer you
a FREE 27-Point Problem Prevention Audit.
And With the Best Partners in the Industry
You Can Be Confident of Our Expertise
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